Information we collect
We collect account details you provide during sign-in, including your email address and basic profile data, along with product usage information needed to provide and improve ChartKit.
How we use information
We use data to deliver core functionality, manage subscriptions, respond to support requests, prevent misuse, and improve product performance and reliability.
Usage analytics
The ChartKit browser extension collects usage analytics to measure and improve the reliability and usefulness of its features. We record product events — for example when a chart is created, edited, committed to a document, or a keyboard shortcut is used — along with coarse attributes such as chart type and timing. Each event is tied to a random identifier generated on your device and, when you are signed in, to your ChartKit account identifier, so that we can understand how the product performs for a given account. Events never include your name, the contents of your charts, or the contents of your documents. We store these events on our own infrastructure, and they are also processed on our behalf by Google Analytics (Google LLC, United States). You can turn usage analytics off at any time in the extension's Settings under Privacy.
Billing and payment data
Subscription payments are processed by third-party billing providers. We do not store full payment card numbers on our servers.
Data sharing
We do not sell personal information. We share data only with service providers that help us operate ChartKit, and only as needed for legitimate business purposes. These providers include our payment processor and Google Analytics, which handles the anonymous usage analytics described above.
Data retention and security
We retain personal data only as long as necessary for service delivery, legal obligations, and legitimate business needs. We apply administrative, technical, and organizational safeguards to protect your data.
Your choices
You may request access, correction, or deletion of your personal information. You may also stop using the service at any time and request account closure. You can turn off anonymous usage analytics whenever you like from the extension's Settings under Privacy.
Policy updates
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date above.
Contact
For privacy questions, contact us at support@getchartkit.app.